General Services

Q: What types of cleaning services do you offer?

A: We specialize in commercial and office cleaning, janitorial services, window cleaning, and building maintenance. Our services are customized to meet each facility's specific needs.

Q: What areas do you service?

A: We serve various Maryland counties, including Baltimore City, Baltimore County, Anne Arundel County, Montgomery County, and surrounding areas.

Q: What are your operating hours?

A: Our office hours are Monday to Saturday, 8:30 AM to 6:30 PM. However, we provide 24/7 operational availability for cleaning services.

Pricing & Packages

Q: How do you determine pricing?

A: Our pricing is customized based on:

• Square footage
• Surface types
• Special areas requiring attention
• Cleaning frequency
• Specific requirements of your facility

Q: What cleaning packages do you offer?

A: We offer three main service packages:

• Basic Package (2x/week)
• Premium Package (3x/week)
• Elite Package (5x/week) Contact us for detailed pricing based on your facility's needs.

Q: Are there any current promotions?

A: Yes! As part of our grand opening:

• 25% off your first month
• 10% off for the next six months
• Seasonal discounts throughout the year

Contracts & Policies

Q: Do you require long-term contracts?

A: No. We offer flexible, no-lock-in contracts. You can cancel with a 15-day email notice.

Q: Is a deposit required?

A: Yes, we require a 50% deposit within 7 days of the walkthrough to secure services.

Q: Do you offer a satisfaction guarantee?

A: Yes! We respond to urgent issues within 1 hour and resolve non-urgent matters by the next day. If you're not satisfied, we offer service recovery options, including complimentary cleaning services.

Company Information

Q: What makes Imperium Advanced different?

A: We stand out because we are:

• Family-owned and operated
• Committed to eco-friendly practices
• Experienced (over a decade in the industry)
• Focused on customized solutions
• Dedicated to professional service

Q: Do you use eco-friendly products?

A: Yes, we prioritize sustainable cleaning products and eco-friendly practices as part of our commitment to environmental responsibility.

Quality & Safety

Q: How do you ensure quality service?

A: We maintain high standards through:

• Regular quality control inspections
• Trained and certified staff
• Comprehensive cleaning checklists
• Regular client feedback
• Quick response to concerns

Q: What safety measures do you have in place?

A: We maintain a comprehensive health and safety program that includes:

• Proper PPE usage
• Safe chemical handling
• Equipment maintenance protocols
• Emergency procedures
• Regular safety training

Contact & Support

Q: How can I reach you?

A: You can contact us through:

• Phone: 443-910-8648
• Business Email: imperiumadvanced@outlook.com
• All Other Inquiries: Hiring - Vendors and Subcontractors imperiumadvanced@gmail.com
• Emergency Contact: is available

Q: What is your response time for issues?

A: We guarantee:

• 1-hour response for urgent issues
• Next-day resolution for non-urgent matters
• 24/7 availability for emergency situations